Shipping policy

Shipping Policy

Last updated: August 2026

At CALIENTE, we aim to make your shopping experience simple, reliable and transparent. All orders are carefully prepared and shipped from Türkiye to our customers across Europe.

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Destinations

We currently ship to France and selected European countries.

Available shipping methods, rates and estimated delivery times are displayed at checkout based on your delivery address.

Estimated Delivery Times

Estimated delivery times after dispatch are:

France: approximately 4–8 business days
European Union: approximately 5–10 business days

Delivery times are estimates and may vary depending on the destination, customs procedures, local carrier operations, public holidays or circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

Any available free-shipping promotion or threshold will automatically be applied when the applicable conditions are met.

Order Tracking

All eligible international orders are shipped with tracking.

Once your order has been handed over to the carrier, you will receive an email with your tracking number and tracking details.

Please allow some time for tracking information to become active after dispatch.

Customs, VAT and Import Charges

Orders are shipped internationally from Türkiye.

Depending on the destination country, order value and applicable customs regulations, VAT, customs duties or other import-related charges may apply.

Where applicable taxes and duties are collected directly during checkout, they will be clearly reflected in your order total.

Where they are not collected at checkout, additional charges may be requested by customs authorities or the delivery carrier upon import or delivery.

CALIENTE does not control charges imposed independently by customs authorities or local carriers.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

Full name
Street address
Apartment or building number
Postal code
City
Country
Telephone number

If you notice an error after placing your order, please contact us as soon as possible at info@calientemoda.com.

Once an order has been dispatched, we may not be able to modify the delivery address.

Failed Delivery or Unclaimed Packages

If delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of the shipment or failure to collect the package, the parcel may be returned to us.

Where permitted by applicable law, actual shipping or return costs incurred as a result may be deducted from any refund.

This does not affect any mandatory consumer rights.

Delayed Shipments

Occasionally, international shipments may experience delays caused by customs processing, local delivery networks, weather conditions, public holidays or other circumstances beyond our reasonable control.

If your tracking information has not been updated for an unusual period of time, please contact us at info@calientemoda.com and we will assist you.

Lost or Damaged Packages

If your order arrives visibly damaged, or if you believe your shipment has been lost in transit, please contact us promptly.

Please provide your order number and, where relevant, photographs of the parcel and products received so that we can investigate the issue with the carrier.